We have resolved the problem with quarantine notification emails, and notifications are being sent. However, a small number of user notifications did not go out. We're working on resolving the issue for those users. In the meantime, if you feel you should have received a scheduled digest sometime in the past 24 hours and did not, please be sure to log in and check your your message log for any items that may have been quarantined, but that you may not have received a digest for.
Posted 2 years ago. Oct 11, 2023 - 14:21 UTC
Update
We have identified the issue and implemented a fix. Quarantine notifications are sending once more.
Posted 2 years ago. Oct 10, 2023 - 22:00 UTC
Identified
We have identified the issue and implemented a fix. Quarantine notifications are sending once more.
Posted 2 years ago. Oct 10, 2023 - 22:00 UTC
Update
We have identified the issue and implemented a fix. Quarantine notifications are sending once more.
Posted 2 years ago. Oct 10, 2023 - 21:57 UTC
Investigating
We are currently investigating an issue causing quarantine notification emails to not send in the UK region. Other mail flow is still occurring.
Posted 2 years ago. Oct 10, 2023 - 21:40 UTC
This incident affected: Email Gateway Defense (Mail Delivery).
