Full service is restored at this time. For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here: https://www.nexcess.net/contact/
Posted Jul 23, 2021 - 02:47 EDT
Monitoring
Nexcess Engineers have restored service at this time and we are reviewing cloudhost and monitoring services. We will update again shortly.
Posted Jul 23, 2021 - 02:04 EDT
Identified
System operations Engineers have identifed the issue affecting cloudhost-162107 and are currently working to restore service. We will continue to monitor and provide updates as they become available.
For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here: https://www.nexcess.net/contact/
Posted Jul 22, 2021 - 23:39 EDT
Investigating
We are currently investigating an issue occurring on cloudhost-162107 in our UK-South-2 Data Center
Posted Jul 22, 2021 - 23:05 EDT
This incident affected: Nexcess Cloud (uk-south-2).