Piano platform is experiencing high latency on some requests (EU)

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted May 04, 2022 - 15:01 UTC

Monitoring

The issue was identified and a fix was implemented. The development team are monitoring the results.

Posted May 04, 2022 - 13:00 UTC

Investigating

Piano platform is experiencing high latency on some requests in the EU region. Our engineers are investigating the issue.

Posted May 04, 2022 - 12:54 UTC

This incident affected: Dashboards, Interfaces and Platform (Publisher Dashboard - Europe - https://dashboard-eu.piano.io) and API Availability (API Endpoints - EU - api-eu.piano.io).