Hosting Degradation for Pinned Power VMs
Incident Report for Skytap
Resolved
The issue related to Power hosting services has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some pinned Power virtual machines to change to a running state

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.
Posted Jan 31, 2023 - 19:15 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 26, 2023 - 01:12 UTC
Update
We have identified an issue related to pinned Power VMs. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some pinned Power virtual machines to change to a running state

Running Power VMs data plane operations are unaffected.

We have identified a temporary workaround while our Engineers continue to work on this issue:
1. Navigate to the affected VMs hardware settings page by clicking the cog wheel on the VM tile
2. In the Entitled Capacity(EC) field of the Compute section note the current EC value then lower to any valid entry and click Save
3. In the Entitled Capacity field of the Compute section revert EC value to the previous value and click Save
4. Click the Back link to return to your environment
5. Run your VM
Posted Jan 25, 2023 - 06:53 UTC
Update
We have identified an issue related to pinned Power VMs. Our Engineers are continuing active work on this issue with high priority.

Symptoms for this issue may include:
- Inability of some pinned Power virtual machines to change state (ie, run, suspend, shutdown)
- Running Power VMs data plane operations are unaffected

We will provide an update within one hour.
Posted Jan 25, 2023 - 05:14 UTC
Identified
We have identified an issue related to pinned Power VMs. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some pinned Power virtual machines to change state (ie, run, suspend, shutdown)
- Running Power VMs data plane operations are unaffected

We will provide an update within one hour.
Posted Jan 25, 2023 - 03:53 UTC
This incident affected: CAN-Toronto (CAN-Toronto POWER Compute), EMEA (EMEA POWER Compute), US-Central (US-Central POWER Compute), US-Virginia-M-1 (US-Virginia-M-1 POWER Compute), SG-Singapore-M-1 (SG-Singapore-M-1 POWER Compute), NL-Amsterdam-M-1 (NL-Amsterdam-M-1 POWER Compute), US-Texas-M-1 (US-Texas-M-1 POWER Compute), CN-HongKong-M-1 (CN-HongKong-M-1 POWER Compute), and IE-Dublin-M-1 (IE-Dublin-M-1 POWER Compute).