Kustomer has resolved an event impacting instances in Prod2 that caused latency in Queues and Routing. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 25, 2022 - 10:09 EST
Monitoring
Kustomer has implemented an update to address an event in Prod2 that caused latency in Queues and Routing. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 25, 2022 - 09:22 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2022 - 08:53 EST
Identified
Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at support@kustomer.com if you have additional questions or concerns.