Slowdowns on the platform

Incident Report for iAdvize (HA)

Resolved

After a monitoring period, we close this incident.
Thank you for your patience and understanding.

Posted Nov 25, 2022 - 17:27 CET

Monitoring

We have noticed an improvement in the last few minutes and are monitoring the activity of the platform.

Posted Nov 25, 2022 - 10:15 CET

Update

The slowdowns concern the whole platform. We are restarting some services and increasing the capacity of the servers.

Posted Nov 25, 2022 - 09:57 CET

Investigating

We are currently experiencing slowdowns on the platform with difficulties in displaying the desk.
Our technical team is mobilized.

Next update in 15min

Posted Nov 25, 2022 - 09:42 CET

This incident affected: Administration (Login), Conversation Panel (Login), Onsite Channels (Chat, Call, Video), Third Party Channels (X, Facebook, Facebook Messenger, WhatsApp, SMS), and APIs (Rest API, GraphQL API, Webhook).