Confirmation Email Delays

Incident Report for Formstack

Resolved

Confirmation email queues have returned to normal levels.

Posted Jan 12, 2021 - 18:58 EST

Monitoring

We have pushed a fix that appears to be addressing the email delivery delay. We are monitoring the queue and, based on current projections, we anticipate that the queue should be cleared approximately within the next hour.

Posted Jan 12, 2021 - 16:49 EST

Investigating

We have been made aware that some users are experiencing delays in receiving confirmation emails. We are investigating the cause and will provide an update once we have some more information.

Posted Jan 12, 2021 - 15:58 EST

This incident affected: Formstack Forms (Main Application).