Platform Outage

Incident Report for ID.me

Resolved

This incident has been resolved.
Posted 5 months ago. Dec 09, 2024 - 10:00 EST

Monitoring

All apps are back up and receiving traffic. Team is continuing to monitor.
Posted 5 months ago. Dec 09, 2024 - 04:15 EST

Update

We are continuing to investigate this issue.
Posted 5 months ago. Dec 08, 2024 - 22:49 EST

Investigating

We are currently investigating this issue.
Posted 5 months ago. Dec 08, 2024 - 20:47 EST
This incident affected: Wallet Account Access and Management (Login Services, Account Management, MFA - Text message or phone call, MFA- ID.me Authenticator (Push Notifications), MFA - ID.me Authenticator (Code Generator), MFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys), MFA: White Label API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API), and Community Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification).