A fix was applied for the unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid.
Partner Impact:
• Partners may receive complaints from customers who have already settled their debts.
Customer Impact:
• Customers have received emails from Solaris asking them to settle debts for their accounts.
In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Jan 16, 2024 - 13:36 CET
Monitoring
A fix was applied for the unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid.
Partner Impact:
• Partners may receive complaints from customers who have already settled their debts.
Customer Impact:
• Customers have received emails from Solaris asking them to settle debts for their accounts.
In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Posted Jan 15, 2024 - 09:30 CET
Investigating
An unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid.
Partner Impact:
• Partners may receive complaints from customers who have already settled their debts.
Customer Impact:
• Customers have received emails from Solaris asking them to settle debts for their accounts.
In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team.
We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.