Bbot Service - Outage
Incident Report for SEVENROOMS
Resolved
This incident has been resolved.
Posted Mar 14, 2021 - 10:24 EDT
Update
We are continuing to monitor for any further issues.
Posted Mar 14, 2021 - 10:24 EDT
Update
Update - Bbot engineers are still diligently working to look into fixes for our degraded service. Branded ordering sites are back fully operational, but menus and guest checkouts are still seeing partial degraded service. They are still investigating ongoing issues with Bbot Terminals for both the browser--based Terminal and the app-based Terminal.
Posted Mar 13, 2021 - 19:28 EST
Update
Update - Bbot has rolled out a further fix for our order status page that resolves a bug causing abnormal load to our databases. They're monitoring the response times to see if they can downgrade the incident. Their engineers are continuing to work hard to resolve this issue.
Posted Mar 13, 2021 - 18:51 EST
Update
Bbot has identified a new fix for their order status page that should improve our guest checkout experience.

Note: Messages configured to show on the order status screen will no longer be available as their engineers continue to look into resolving their remaining intermittent service issues.

Thank you for your continued patience.
Posted Mar 13, 2021 - 18:05 EST
Monitoring
Bbot has been identified the issue, and a fix and is monitoring response times. We will post an update as soon as the incident is downgraded.
Posted Mar 13, 2021 - 17:11 EST
Investigating
Bbot is experiencing an outage at this time and is investigating this issue.

We will follow up with an update within 1 hour.

Thank you for your patience and understanding, and our apologies for the inconvenience caused.
Posted Mar 13, 2021 - 15:50 EST
This incident affected: Online Ordering (Bbot).