MyKinsta's chat system is experiencing degraded performance.

Incident Report for Kinsta

Resolved

After monitoring the situation, we can confirm that our support system is fully available. We do apologize for any difficulties you experienced attempting to reach our support team.

Posted 7 months ago. Nov 05, 2024 - 13:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 7 months ago. Nov 05, 2024 - 07:32 UTC

Identified

Intercom, the chat system we use, has acknowledged this issue on its status page: https://www.intercomstatus.com/us-hosting. We are actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience this may cause.

Posted 7 months ago. Nov 05, 2024 - 04:46 UTC

Investigating

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.

Posted 7 months ago. Nov 05, 2024 - 04:31 UTC

This incident affected: Kinsta support system.