Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-Dec-15 Minor Service Incident
Incident Report for Sauce Labs
Postmortem

Dates:

Wednesday December 15th 2021, 12:20 - 15:20 UTC

What happened:

The /rest/v1/info/status REST API endpoint started returning an error message instead of the normal “all OK“ message.

Why it happened:

A change was deployed that changed the underlying settings used by the affected REST API endpoint.

How we fixed it:

The change was reversed.

What we are doing to prevent it from happening again:

We will be adding additional monitoring and alerting and post deploy tests for this REST API endpoint.

Posted Dec 22, 2021 - 15:08 UTC

Resolved
This issue is resolved and the affected endpoint is operating correctly.
Posted Dec 15, 2021 - 15:22 UTC
Investigating
The REST API “/rest/v1/info/status” is returning data to indicate a service issue, this is a false positive but we are investigating. At this time all Sauce Labs services are operating as expected.
Posted Dec 15, 2021 - 13:54 UTC
This incident affected: Sauce Labs REST API (US-West, EU-Central).