We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.
Posted Nov 25, 2020 - 19:57 EST
Monitoring
It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.
Posted Nov 25, 2020 - 19:40 EST
Identified
Good news! We’ve pinned down the issue and are acting quickly with a fix.
Posted Nov 25, 2020 - 17:13 EST
Update
We continue to experience an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
Posted Nov 25, 2020 - 13:05 EST
Update
Heads up: there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
Posted Nov 25, 2020 - 12:12 EST
Update
We believe the issue is related to an issue with an upstream provider. We continue to look into options to restore service for Switch+ customers.
Posted Nov 25, 2020 - 11:13 EST
Update
We also discovered that the Web Portal will not be loading if you have Switch+ in you account. Again, we apologies for any inconvenience and are woking hard to restore our service.
Posted Nov 25, 2020 - 10:32 EST
Investigating
Investigating – Some people may be having trouble using our Switch+ Online Applications. We’re working hard to figure out why the app and voice integration are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.