Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance on 18th May, starting from 11:15am UTC and expected to complete by 3pm UTC.
During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume. Posted on
May 03, 2024 - 18:10 HKT
Resolved -
This incident has been resolved.
May 3, 16:26 HKT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 3, 16:24 HKT
Identified -
There is currently an issue placing Strikes and Updown Options orders within the Crypto.com App. Please bear with us whilst the team is working on this.
May 3, 16:12 HKT
Completed -
The scheduled maintenance has been completed.
Apr 30, 14:21 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 10:19 HKT
Scheduled -
Please be informed that there will be scheduled Prime Margin maintenance on Apr 30, 2024, at 10:00 HKT for the Crypto.com App. It is expected to take approximately 1 hour, which may vary depending on the circumstances of the day. Affected Services:
-Crypto.com App Margin Activated Prime Users will be impacted -New margin orders will not be accepted -Reduce or Close Position requests will not be accepted, Users are recommended to review and make necessary adjustments ahead of release start time -All deposits and withdrawals to margin wallet will be disabled
All other Prime services remain functional
Apr 30, 10:00 HKT