Our team has resolved the issue. Every incident is thoroughly investigated to mitigate future occurrences. We greatly appreciate your patience while our team fixed the underlying problem.
Posted Aug 12, 2021 - 17:44 PDT
Monitoring
The fix has been implemented, and the refund process has returned to normal. We're now monitoring the platform and ensuring that functionality has stabilized.
Posted Aug 12, 2021 - 17:09 PDT
Update
Our team is still implementing the fix on the refund issue. We apologize for the inconvenience, and we are going to provide an update once the fix has been placed.
Posted Aug 11, 2021 - 15:37 PDT
Update
We have identified the cause of the issue, and our team is currently working on a fix. Your patience is appreciated.
Posted Aug 11, 2021 - 11:36 PDT
Identified
We are investigating an issue where customers are getting an error page when issuing a refund. Refunds are fully functional, and we were able to identify that the issue is purely User interface and shouldn't affect any of your transactions. Thank you for your patience, and we will continue to post status updates as they become available.