The incident has now been resolved, ongoing monitoring has shown that the platform has returned to normal stability.
All users previously affected should be able to sync bank transactions via our bankTransactions (or banking-transactions) endpoint for their Plaid connections without disruption.
If you are still affected by this issue, please contact [email protected]
Posted Sep 02, 2022 - 22:36 BST
Monitoring
We have implemented a fix in Production.
Affected users should now notice that data for both the banking-transactions and bankTransactions data types is now syncing successfully.
Our teams continue to monitor the platform to ensure continued stability. If you experience any issues please contact [email protected] for further assistance.
Posted Sep 02, 2022 - 19:10 BST
Update
We believe we have identified the root cause and our working with our Data Partner to resolve the issue.
Posted Sep 02, 2022 - 16:57 BST
Investigating
We are currently investigating an issue whereby data requested from Plaid is not reaching our environment. This is only affecting the bank transactions data type.