We've confirmed completion of the sweep transactions and will now resolve this incident.
Posted Sep 28, 2023 - 10:19 MDT
Monitoring
Between 12:00pm and 12:30pm MDT today, we created sweep transactions which the system would have normally generated between 4 and 5 a.m. We have confirmed delivery of the deposit detail reports, and the delayed sweep transactions will go into today's afternoon NACHA file, so we do not anticipate delays in the timing of expected bank credits or debits. We will continue to monitor the transactions and resolve this incident within a couple of hours, once we have confirmed they've been sent to NACHA.
Posted Sep 27, 2023 - 16:26 MDT
Investigating
We are aware of an issue that interfered with the delivery of this morning's deposit reports for some partners. Our teams identified and applied a fix to resolve this issue.
Posted Sep 27, 2023 - 12:55 MDT
This incident affected: Production Supporting Solutions (xfer.propay.com - SFTP Reports, Bank Transfers).