All Systems Operational

About This Site

The AskCody Status Page is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe (including Asia and the Pacific) and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advance based on our SLA specification. Does not affect downtime.

Degraded Performance: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Partial Outage: A component is completely broken for a subset of users. Affects the up-time calculation 30%.

Major Outage: A component is unavailable for all users. Affects the up-time calculation 100%.

Uptime over the past 90 days. View historical uptime.
Infrastructure (Global) Operational
90 days ago
100.0 % uptime
Today
Outgoing Email ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Europe) Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD Integration Operational
90 days ago
100.0 % uptime
Today
Infrastructure (North America) Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Operational
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD integration Operational
90 days ago
100.0 % uptime
Today
Visitor Management (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Check-in kiosk Operational
90 days ago
100.0 % uptime
Today
Visitor Management (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Visitor Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Check-in kiosk Operational
90 days ago
100.0 % uptime
Today
Meeting Services (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Finance API ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Portal ? Operational
90 days ago
100.0 % uptime
Today
Meeting Services Finance API Operational
90 days ago
100.0 % uptime
Today
Room Booking (Europe) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in ? Operational
90 days ago
100.0 % uptime
Today
Room Management Portal Operational
90 days ago
100.0 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Room Displays ? Operational
90 days ago
100.0 % uptime
Today
Workplace Central Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Room Booking (North America) Operational
90 days ago
100.0 % uptime
Today
Outlook Add-in Operational
90 days ago
100.0 % uptime
Today
Room Management Portal Operational
90 days ago
100.0 % uptime
Today
Meeting Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Room Displays Operational
90 days ago
100.0 % uptime
Today
Workplace Central Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Workplace Insights (Europe) Operational
90 days ago
100.0 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Workplace Insights (North America) Operational
90 days ago
100.0 % uptime
Today
Power BI Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
North America: Degraded Performance - ErrorUnauthorized
Resolved - Resolved - Affected Users: Booking add-in users
Region: North America

The issue related to ErrorUnauthorized happening primarily in the Bookings add-in and the degraded performance has been resolved, and the incident will now be closed.
Microsoft had an SQL server outage, that directly impacted our services. The outage is resolved and our services are back to normal. We are expanding our existing resilience with handling this type of error in the future.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Apr 9, 10:14 CEST
Identified - Affected Users: Booking add-in users
Region: North America

We are currently experiencing issues with a surge of ErrorUnauthorized happening primarily in the Bookings add-in. It is not consistent and are only happening to some customers, on and off - we are investigating the impact and are trying to locate the cause.
Users may experience this issue as showing some rooms unable to be booked, but by refreshing their search they can be available again. If it is available, booking them should be fully possible, but we recommend booking them via Outlook if you experience the ErrorUnauthorized, to avoid any further complication.

The next update will be provided as soon as we know more

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Apr 5, 17:09 CEST
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