We’re happy to report the temporary glitch we were experiencing with Switch+ Online Services has been resolved.
Posted Dec 24, 2022 - 12:24 EST
Monitoring
It’s smooth sailing from here, everyone. A solution’s been implemented and we’re keeping an eye on things to make sure we’re back to normal.
Posted Dec 24, 2022 - 12:16 EST
Update
We are continuing to work on a fix for this issue.
Posted Dec 24, 2022 - 12:11 EST
Identified
We’ve successfully pinpointed the issue impacting Switch+ Online Services and a fix is in the works right now.
Posted Dec 24, 2022 - 10:45 EST
Update
We are continuing to investigate this issue.
Posted Dec 24, 2022 - 10:44 EST
Investigating
Heads up: there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.