All analytics affecting the subset of unique counts impacted by this incident have been repaired, and this incident has been resolved.
Posted Mar 29, 2021 - 09:54 EDT
Monitoring
All analytics are now real-time. Some analytics metrics may appear inaccurate such as unique counts and events received on March 25 from 7:48 AM to 12 PM (US Eastern Time). These analytics will be replayed over the next several days. We will post another update once this analytics replay is complete.
Posted Mar 25, 2021 - 12:58 EDT
Identified
We have identified an issue impacting roughly 12.5% of all Klaviyo metrics. Campaign, flow, and dashboard reports may appear unpopulated or outdated since 7:48 AM (US Eastern Time) on March 25 for impacted metrics. No email or SMS sending is impacted, and no data is lost. We expect metrics to catch up in the next 1.5 to 2 hours and will provide updates as they become available.