The Zendesk service is now operating satisfactorily.
Posted Feb 08, 2021 - 14:03 UTC
Monitoring
Zendesk have reported this as resolved and we are not experiencing any major issues although some minor internal only issues appear to remain.
Posted Feb 08, 2021 - 12:36 UTC
Update
Zendesk is still in the middle of a service interruption but is mostly operational for our staff now. We are mitigating the areas where it isn't. We anticipate that ticket and porting functions should work for our customers albeit that Zendesk are still working on their service
Posted Feb 08, 2021 - 10:53 UTC
Update
Service has partially been restored but it remains slow and sporadic so you may experience some issues or delay. Please continue to mail to team@simwood.com directly.
Posted Feb 08, 2021 - 10:10 UTC
Identified
Our support system, supplied by Zendesk, is down as per status.zendesk.com. This will affect our ability to receive tickets from the portal and some porting functions. We will continue to process support tickets mailed into team@simwood.com.