Issues with managing client devices in CommandIQ

Incident Report for Calix

Resolved

This incident has been resolved.

Please note that the CommandIQ App must be updated to 22.1

Posted Feb 09, 2022 - 12:07 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 02, 2022 - 17:50 PST

Investigating

We have observed issues with managing client device internet access via CommandIQ. In addition, attempts to reclassify device types, or update their name may fail. Additional discussion regarding the matter, including the currently identified workarounds, can be found on the Calix Community here:

https://community.calix.com/s/question/0D54u000087piDVCAY/issues-with-managing-client-devices-in-commandiq

Posted Feb 01, 2022 - 10:10 PST

This incident affected: United States Applications (CommandIQ).