Performance Degradation - European Production Environment
Incident Report for Medallia Experience Orchestration
Postmortem

The incident was determined to be caused by increased resource utilization in our database layer. It had caused increased latency within the MXO. The root cause has been identified and a fix has been implemented and rolled out.

Posted Jan 31, 2023 - 04:29 EST
Resolved
We experienced a performance degradation in our European production environment on 12th January 2023 between 03.38pm CET and 03.44pm CET. The issue has now been resolved. Further details will be provided in a post mortem report.
Posted Jan 12, 2023 - 10:22 EST
This incident affected: MXO Europe (EU2).
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