Delays in Some Image Processing Jobs

Incident Report for Procore Technologies

Resolved

This incident has been resolved.

Posted Feb 22, 2021 - 05:16 PST

Update

Image Processing time have returned to normal. This incident has been resolved.

Posted Feb 18, 2021 - 21:13 PST

Monitoring

We have implemented our solution to the delays being experienced, and are working through the backlog of jobs. We will post updates once processing times have returned to normal.

Posted Feb 18, 2021 - 21:00 PST

Identified

Our Engineering team has identified the cause of the delays and is working towards a solution. We will continue to post updates as they become available.

Posted Feb 18, 2021 - 20:56 PST

Investigating

Our Engineering team in investigating an issue causing delays in some of our Image Processing jobs, including viewing recently uploaded documents in Procore and downloading merged PDFs. We will post updates as they become available.

Posted Feb 18, 2021 - 20:45 PST