Issues with Sign-In on iOS Devices

Incident Report for SmartThings

Resolved

After further monitoring we have confirmed full functionality has been restored for all users. Please contact us via support.smartthings.com if you have any questions.

Posted Jul 06, 2021 - 16:02 UTC

Monitoring

We have taken corrective action and are seeing improved performance. We are monitoring to ensure full functionality is restored for all users.

Posted Jul 03, 2021 - 23:58 UTC

Identified

Starting at 11AM on July 2nd UTC, some iOS users may have started experiencing issues with being unexpectedly signed out of the mobile application. These users may also be seeing intermittent issues signing into the mobile application. We have identified the issue and are taking corrective action. We will provide further updates as they are available.

Posted Jul 03, 2021 - 21:17 UTC

This incident affected: Americas (Mobile App).