Intermittent Piano ID errors

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted Jan 23, 2023 - 21:35 UTC

Monitoring

A fix for this issue has been implemented, and we are monitoring the results.

Posted Jan 23, 2023 - 20:16 UTC

Identified

This issue has been identified and a fix is being implemented. We will continue to provide updates via this channel.

Posted Jan 23, 2023 - 19:46 UTC

Investigating

Some clients on the US instance are experiencing intermittent Piano ID issues that may affect user logins. Our team is currently investigating the issue.

Posted Jan 23, 2023 - 19:01 UTC

This incident affected: Login and Registration (US - id.piano.io).