Order History in RaaS and RG is currently delayed

Incident Report for Tango Card

Resolved

Order History in both RG and RaaS is now caught up

Posted Jun 29, 2021 - 12:57 PDT

Monitoring

Order History is caught up in Rewards Genius and currently delayed up to 3-5 minutes in RaaS. We are continuing to monitor.

Posted Jun 29, 2021 - 11:15 PDT

Update

Order History delay is reducing and is currently up to 15 minutes behind.

Posted Jun 29, 2021 - 10:49 PDT

Update

We are continuing to work on a fix for this issue. Delays currently around 55 minutes.

Posted Jun 29, 2021 - 09:36 PDT

Identified

Order History is currently delayed up to an hour in RaaS and Rewards Genius. The issue has been identified and a fix is being prepared.

Posted Jun 29, 2021 - 08:58 PDT

This incident affected: RaaS API v2 - Production and Rewards Genius - Production.