This incident has been resolved for all affected customers. We are now focused on gather all information around this incident and a post-mortem report will be available for the affected customers later next week.
Posted Apr 23, 2022 - 15:55 CEST
Update
As this incident only affect a few customers and that the affected customers has a implemented intermediate solution, all communication forward, will be directly with those affected customers and their partners individually. We will still keep this incident open but with less updates.
Posted Apr 21, 2022 - 14:42 CEST
Update
We are continuing to work on a fix for this issue. We have also implemented a intermediate solution for affected customers to get them up and running.
Posted Apr 21, 2022 - 00:22 CEST
Update
We are continuing to work on a fix for this issue. The disk scan is still in progress. We are also investigating other possible solution to get affected sites up and running.
Posted Apr 20, 2022 - 23:03 CEST
Update
The error is due to a faulty windows file system. We are currently running disk scan to fix the corruption. We do not currently have an ETA on when the scan is completed. As a proactively measure we have also started a restore of the faulty disk from backup. This as a secondary measure.
Posted Apr 20, 2022 - 18:38 CEST
Update
We are still work on a fix for this issue. We will continuously update the status as we have more information to provide.
Posted Apr 20, 2022 - 17:48 CEST
Identified
The cause has been identified and we are now working on a fix.
Posted Apr 20, 2022 - 17:18 CEST
Investigating
Storage service is partly down. Investigation is ongoing.