The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).
Thank You, VMware Horizon Communications Team
Posted 1 year ago. Feb 24, 2024 - 00:23 UTC
Update
Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability and performance of the service to ensure the recovery is complete.
Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.
Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Thank You, VMware Horizon Communications Team
Posted 1 year ago. Feb 23, 2024 - 22:11 UTC
Monitoring
Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability and performance of the service to ensure the recovery is complete.
Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.
Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Thank You, VMware Horizon Communications Team
Posted 1 year ago. Feb 23, 2024 - 21:23 UTC
Identified
Horizon Cloud Service First-Gen continues to experience issues.
Operations team have identified the issue and are actively working to resolve it.
Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.
Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Thank You, VMware Horizon Communications Team
Posted 1 year ago. Feb 23, 2024 - 21:01 UTC
Investigating
Horizon Cloud Service First-Gen is investigating reports of issues with Console Access (Horizon Cloud Admin Console) login for customers using CSP authentication. We will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Thank You, VMware Horizon Communications Team
Posted 1 year ago. Feb 23, 2024 - 20:08 UTC
This incident affected: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales), Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2, Console Access (Horizon Cloud Admin Console) – AP Japan East, Console Access (Horizon Cloud Admin Console) – EU UK South (London), Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2, Console Access (Horizon Cloud Admin Console) – EU North (Ireland), Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois), Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt)).