Adding ad delivery capacity to fulfil sudden increase in demand

Incident Report for Aqua Platform

Resolved

Having monitored the delivery component of our platform carefully, we are confident that the issue has been resolved. Automated monitoring will continue (as before). Customers that still see performance degradation can contact their regular support channels.
Posted 3 months ago. Feb 10, 2025 - 22:42 UTC

Monitoring

Now that the additional capacity is fully online, we're monitoring the performance and availability of the ad delivery component for all regions.
Posted 3 months ago. Feb 10, 2025 - 22:14 UTC

Identified

We're in the process of increasing server capacity to handle the sudden demand increase.
Posted 3 months ago. Feb 10, 2025 - 21:03 UTC

Investigating

We're aware of a slight degradation in overall performance of the ad delivery component. The apparent cause is a sudden increase in demand from a single new customer.
Posted 3 months ago. Feb 10, 2025 - 21:02 UTC
This incident affected: Adserver Hosting Service (Ad Delivery Platform).