Partial outage on the service-team association

Incident Report for Opsgenie

Resolved

We already prevented outage for existing customers and deployed necessary pre-cautions. Affected customers are less than 0.1% and will be contacted by our Customer Support.

Posted Nov 04, 2020 - 12:56 UTC

Identified

We have identified the root cause and are working to resolve issues. No new customers should be impacted, and a fix will be deployed for the impacted customers soon.

Posted Nov 04, 2020 - 09:53 UTC

Investigating

We are investigating an issue with service team associations which are corrupted for some cloud customers.

We will provide more details within the next hour.

Posted Nov 04, 2020 - 07:44 UTC

This incident affected: US (Incident Flow) and EU (Incident Flow).