Investigating reports loading error on C360/R360 pages

Incident Report for Gainsight

Resolved

We have identified this issue as a bug affecting a small set of customers. As a workaround, users facing this issue can click on the dropdown arrow and select any of the reports to fix it.

We will be releasing a bug fix shortly.

Posted Nov 29, 2021 - 18:01 UTC

Investigating

We are investigating reports of intermittent issues with reports loading on certain C360/R360 pages with an error message “Failed to find report master”

Please reach out to Gainsight support (support@gainsight.com) with any questions and we will post more information once it becomes available.

Posted Nov 29, 2021 - 17:06 UTC

This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application).