Bazaarvoice has confirmed that data is now available for all clients as expected in the dashboard. We do not expect this root cause to recur.
NEXT UPDATE: This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Jul 28, 2021 - 11:19 CDT
Update
Bazaarvoice has confirmed the implemented fix has resolved the root cause and is now working to regenerate the remaining affected data. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 28th, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Jul 27, 2021 - 11:46 CDT
Monitoring
Bazaarvoice has implemented a fix and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 27nd, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support.
Posted Jul 27, 2021 - 04:03 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Inbound Syndication Dashboard report. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[DASH810]
NEXT UPDATE: July 27nd, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 26, 2021 - 16:07 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).