Interruption to ecobee Mobile Services
Incident Report for ecobee
Resolved
Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.
Posted Aug 12, 2023 - 00:20 EDT
Investigating
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Posted Aug 11, 2023 - 23:49 EDT
This incident affected: Mobile Services.
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