Database Performance issues

Incident Report for SMX Secure Cloud Solutions

Resolved

This incident has been resolved.

Posted Nov 30, 2021 - 14:44 NZDT

Update

All services are fully restored.

Posted Nov 30, 2021 - 14:44 NZDT

Monitoring

The SMX portal has been restarted. Search history will be delayed for several hours. We will notify here once history is up to date

Posted Nov 30, 2021 - 10:57 NZDT

Identified

SMX is temporarily disabling the portal for 15 minutes to clear locks from the statsdb database

Posted Nov 30, 2021 - 10:27 NZDT

Investigating

Engineers are investigating degraded performance in the SMX portal

Posted Nov 30, 2021 - 09:30 NZDT

This incident affected: SMX Portal.