Delayed Workflow Triggers & Dashboard not loading

Incident Report for BetterCloud

Resolved

We have now been able to process the delayed backlog of Alerts-based Workflow traffic. New Alerts-based Workflow triggers are now processing in real-time. Thank you for your patience.

If you have any further questions, please contact our support team at support@bettercloud.com

Posted Oct 04, 2021 - 13:37 EDT

Monitoring

The dashboard is now loading as expected. We are still processing the queued backlog of Alerts-based Workflow triggers. We are working to processing this traffic and get your Workflow triggers operating in a timely fashion.

If you have any questions, please contact the BetterCloud Support Team at support@bettercloud.com

Posted Oct 04, 2021 - 12:43 EDT

Investigating

Between 10:38am and 11:30am on 10/04/2021, there was a database outage that is causing Alerts-based Workflow triggers to be delayed while we process the queued backlog of events. We are working to processing this traffic and get your Workflow triggers operating in a timely fashion.

The BetterCloud Dashboard is also experiencing issues loading, and we are working on getting that operational again.

If you have any questions, please contact the BetterCloud Support Team at support@bettercloud.com

Posted Oct 04, 2021 - 12:29 EDT

This incident affected: BetterCloud (Core Services, Alerts, Workflows).