Timers not starting and manual logging not working

Incident Report for HeroCoders

Resolved

We identified that the problem affected only a few misconfigured Jira instances. Due to changes in permission schemes Clockwork was disallowed to read issues. Fixing the permission scheme solved the problem.

Posted Jun 09, 2021 - 09:20 BST

Update

We found out that only a few instances are currently affected. It seems it's most likely a misconfiguration in Jira than a bug in our application. But we're still gathering more information.

Posted Jun 08, 2021 - 12:43 BST

Update

We are still investigating this issue, if you happen to face it please contact us at support@herocoders.com

Posted Jun 08, 2021 - 10:53 BST

Investigating

We received a report that some customers have problems starting timers and logging time manually. We are investigating this issue.

Posted Jun 08, 2021 - 08:16 BST

This incident affected: Clockwork Automated Timesheets (Clockwork Pro and Free).