SMS Gateway Outage

Incident Report for DRACOON Cloud

Resolved

We are continuing to monitor for any further issues. The problem was solved permanently, the service is fully operational again.

Posted Sep 30, 2021 - 14:26 CEST

Monitoring

A first fix has been implemented, sending SMS messages is possible again.

Posted Sep 30, 2021 - 11:46 CEST

Investigating

Due to an issue with one of our SMS gateway components sending SMS is currently not possible. The root cause has been identified and a resolution is ongoing with high priority.

Posted Sep 30, 2021 - 11:33 CEST

This incident affected: Email and SMS (Instant messages).