We have detected no further timestamp issues and tracking has returned to normal. Thank you again for your patience. This issue is now resolved.
Posted Mar 17, 2022 - 11:02 EDT
Monitoring
Our partner has implemented a fix to tracking timestamps and we have worked to correct induction events for the shipments impacted on our end. We are currently monitoring for any lingering issues. Thank you for your patience while we worked to correct the error.
Posted Mar 16, 2022 - 09:36 EDT
Update
We continue to work with our partners to resolve issues with inaccurate tracking events for some Chit Chats International Tracked shipments. Due to the error, some shipments may be inducted into their network unexpectedly and the ability to request postage refunds may be temporarily unavailable. We are awaiting further information on the resolution of the issue and will provide an update as soon as possible.
Please note that we are still able to accept and process these shipments in the meantime and our support team is working quickly to address inquiries.
Posted Mar 10, 2022 - 13:07 EST
Identified
We have identified an issue with the tracking events for some Chit Chats International Tracked shipments. Inaccurate tracking events are being relayed by our partner carrier for a number of shipments. As a result, some shipments are being inducted into their network unexpectedly. We have alerted our partner carrier to the issue and are awaiting further information. We will provide an update once more details become available.
Posted Mar 03, 2022 - 14:48 EST
This incident affected: Web applications (Shipments and Postage).