Later Status - [Issue] - Issue with Refreshing Instagram & Facebook Credentials

[Issue] - Issue with Refreshing Instagram & Facebook Credentials

Incident Report for Later

Resolved

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and the issue now appears to be resolved.

You should be able to refresh or connect your profile now without any issues, however if you still encounter any problems, try refreshing on the Later mobile app, or reach out to our team.

Add or Remove Social Profiles from your Later Account
Enabling Auto Publishing

Posted Jan 05, 2023 - 10:31 PST

Monitoring

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and are currently monitoring the results.

Posted Jan 04, 2023 - 15:04 PST

Identified

Our engineers have identified that the Meta outage with refreshing or adding Instagram Profiles and Facebook Pages is isolated to Later on the Web.

As a workaround we recommend using your Later mobile app to refresh or enable Auto Publishing on your profile or Page while we continue to work with Meta on the resolution.

This Help Guide details how to Refresh your profile on Later's mobile apps to get connected: Refresh your Social Profile Connection

Posted Jan 04, 2023 - 08:01 PST

Monitoring

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and are currently monitoring the results. You should be able to refresh or connect your Instagram profile or Facebook Page now without any issues.

If you experience any further issues with refreshing, we recommend reviewing this guide to get connected: My Auto Publishing Connection Won't Refresh

Posted Jan 04, 2023 - 05:40 PST

Identified

Meta is currently experiencing an outage. As a result, you may experience issues refreshing your Instagram and Facebook social profiles or publishing posts in Later. We're currently investigating with the Meta team to determine the exact cause. Updates will be available here as soon as we know more. Thank you for your patience.

Posted Jan 04, 2023 - 04:42 PST

Update

We’re currently experiencing an outage with Facebook. As a result, you may experience issues refreshing your Instagram and Facebook social profiles or publishing posts. Our team is investigating this now. Updates will be available here as soon as we know more. Thank you for your patience.

Posted Jan 04, 2023 - 03:26 PST

Investigating

Posted Jan 04, 2023 - 03:24 PST

This incident affected: Social Networks (Instagram, Facebook) and app.later.com (Scheduling).