Direct Debit UBP unavailable

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Jun 07, 2023 - 16:52 WIB

Investigating

We have detected issues with DIRECT DEBIT UBP Payment.

Entities affected: Xendit
Products affected: Direct Debit
Channels affected: UBP

Impact
End Users won’t be able to see UBP for Direct Debit when they pay

Timeline
Start time: 2023-06-07 10:58 AM (GMT+8)
End time: Ongoing

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry or try with other payment methods.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

Posted Jun 07, 2023 - 11:08 WIB

This incident affected: Philippines - Payments (Direct Debit - Unionbank).