We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4937.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted May 04, 2021 - 13:32 EDT
Monitoring
We have implemented a change to resolve this issue. Time is needed for this change to propagate. We will continue to monitor the situation and will provide further updates if warranted.
Posted May 03, 2021 - 17:22 EDT
Identified
We have identified a potential cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress. Users experiencing this issue can use Fuze Web at (https://web.fuze.com) in a supported browser while we work to resolve the problem.
Thank you for your patience while we work to get this issue resolved.
Posted May 03, 2021 - 15:38 EDT
Update
We continue to investigate the issue in order to determine the cause.
At this time, we have determined that using Fuze Web (https://web.fuze.com) is working as expected.
Thank you for your patience while we work to get this issue identified and resolved.
Posted May 03, 2021 - 13:45 EDT
Investigating
We are currently investigating reports that a subset of users are receiving a calling not available message on our desktop app platform. This may impact end-user services.
We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted May 03, 2021 - 13:23 EDT
This incident affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).