We continue to see a number of components return to full operation; however, we are monitoring those that are in a degraded state.
Posted Dec 08, 2021 - 02:22 UTC
Update
We are seeing a number of components return to full operation, however, we continue to monitor those that are in a degraded state.
Posted Dec 08, 2021 - 00:54 UTC
Monitoring
Several fixes have been implemented, and we are monitoring our services.
Posted Dec 07, 2021 - 23:21 UTC
Update
Our vendor has identified and made several changes in order to improve functionality. We continue to work closely with them to fully restore all components to operational.
Posted Dec 07, 2021 - 22:32 UTC
Update
We continue to see some improvements; we will continue to work with our vendor to restore all services to operational.
Posted Dec 07, 2021 - 20:34 UTC
Update
We continue to see some improvements; we will continue to work with our vendor to restore all services to operational.
Posted Dec 07, 2021 - 19:45 UTC
Update
We continue to see some improvements; we will continue to work with our vendor to restore all services to operational.
Posted Dec 07, 2021 - 18:48 UTC
Update
We are seeing some improvements; we will continue to work with our vendor to restore all services to operational.
Posted Dec 07, 2021 - 17:36 UTC
Identified
This issue has been identified with our vendor and we are working towards a resolution.
Posted Dec 07, 2021 - 16:54 UTC
Investigating
We are currently investigating an issue with our vendor.
Posted Dec 07, 2021 - 16:49 UTC
This incident affected: CxEngage - North America Region (Voice Services, API Services, Reporting, Messaging Services, CxEngage Agent UI, CxQM Web, CxQM Recorder).