Telephony Connection Problems

Incident Report for Mitel CloudLink

Resolved

This incident has been resolved.

Posted Oct 04, 2021 - 08:48 EDT

Monitoring

We have identified the issue is isolated to outdated clients and recommend anyone running an outdated client to please update to the latest version. We will continue to monitor this through the next day and provide any further updates.

Posted Sep 30, 2021 - 23:56 EDT

Identified

We are investigating reports of some clients having telephony connection problems due to certificate issues. We are actively working on this and will update further details as we work towards resolution.

Posted Sep 30, 2021 - 21:20 EDT

This incident affected: CloudLink Services (EU) (Media), CloudLink Services (AP) (Media), and CloudLink Services (US) (Media).