500 internal server error when adding Visitors or Expected Visitors
Incident Report for The AskCody Platform
Resolved
This incident has been resolved.
Posted Aug 23, 2022 - 12:33 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 22, 2022 - 12:03 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 22, 2022 - 08:17 CEST
Investigating
We are currently investigating problems when some users try to add Visitors or Expected Visitors in the AskCody Management Portal. The issues is not consistent but the page stalls and will result in a 500 internal server error and in some cases refreshing the page and trying again will help the issue. We are working to identify and solve this and will update Statuspage accordingly.
Posted Aug 19, 2022 - 11:39 CEST
This incident affected: Visitor Management (Europe) (Visitor Management Portal) and Visitor Management (North America) (Visitor Management Portal).
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