Onboarding: the account holders verification is delayed

Incident Report for Swan

Resolved

This incident has been resolved.

Posted Mar 17, 2022 - 20:26 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 16, 2022 - 14:16 CET

Investigating

The document collection requests, during the account holders verification, is delayed and may take more time than usual. We are investigating this issue while implementing a workaround.

Posted Mar 16, 2022 - 12:10 CET

This incident affected: Onboarding - Access to European Business Registries.