500 error on some storefront pages

Incident Report for Volusion

Resolved

This incident has been resolved.
Posted 2 years ago. Nov 11, 2022 - 19:27 CST

Monitoring

We have implemented a fix that has resolved the issue and will continue to monitor the situation. If any new issues arise we will make sure to inform you as soon as possible. We thank you for your patience during our investigation.
Posted 2 years ago. Nov 11, 2022 - 18:12 CST

Identified

We have identified the issue and are seeing improvements. We will continue our investigation and update you here as soon as possible.
Posted 2 years ago. Nov 11, 2022 - 17:31 CST

Investigating

We are receiving reports of some store pages receiving a 500 error page. We are investigating and will report here as information becomes available.
Posted 2 years ago. Nov 11, 2022 - 17:13 CST
This incident affected: Volusion Platform (Merchant Storefronts, Payment Gateway Services, Support).