Meta (Facebook) data sources are not available

Incident Report for Panoply

Postmortem

After reviewing the incedent, unfortunately, we cannot find something to improve in Panoply work. In retrospective there was no issue or problem with the platform and the reason the app was disabled was because the tester did not have valid credentials to the platform. It is very unsettling that FB decided to disable the app and just then inform us of the actual caveat.

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After the credentials were provided the app was approved within a few hours.

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People involved - alon oded Mykyta

Posted Dec 07, 2021 - 07:34 UTC

Resolved

All four Meta (Facebook & Instagram) data sources are available for creation and collection.

Posted Dec 07, 2021 - 02:09 UTC

Investigating

The following data sources are currently not available (users cannot log in to new data sources and existing data sources will fail to collect data):
* Facebook Ads
* Facebook Pages
* Facebook Posts
* Instagram Business

We are currently working with the Meta (Facebook) team to resolve this issue.

Posted Dec 06, 2021 - 12:55 UTC

This incident affected: Data Sources.