We are writing to inform you that performance have been stable since our last update and we will mark this incident as resolved.
Incident Start Time: 2021-07-29 11:15 UTC Incident End Time: 2021-07-30 00:50 UTC
If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Jul 30, 2021 - 08:51 UTC
Monitoring
Dear Client,
We are writing to inform you that we are able to observe normalized traffic patterns towards the Entel network in Peru. We will keep monitoring to ensure that the traffic remains stable.
Incident Start Time: 2021-07-29 11:15 UTC Incident End Time: 2021-07-30 00:50 UTC
If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Jul 30, 2021 - 03:19 UTC
Investigating
Dear client,
We are writing to inform you that we are currently observing delivery issues towards Entel Peru.
Incident Start Time: 2021-07-29 11:15 UTC
Impact: Clients may experience delayed or lost MT/MO messages to and from Entel Peru
We appreciate your patience and apologize for any inconvenience while we work with the carrier to resolve the issue. In case you need further information, please contact technical support at support@sinch.com.
Posted Jul 29, 2021 - 11:55 UTC
This incident affected: Connectivity by region (SMS - Latin America).