We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.
Posted Nov 05, 2020 - 14:09 HKT
Update
We are continuing to monitor for any further issues.
Posted Nov 05, 2020 - 13:19 HKT
Monitoring
At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new
Posted Nov 05, 2020 - 13:17 HKT
Update
We are continuing to work on a fix for this issue.
Posted Nov 05, 2020 - 12:57 HKT
Identified
Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.
Posted Nov 05, 2020 - 12:56 HKT
Investigating
Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently.
We are sincerely sorry for the inconvenience caused.
Posted Nov 05, 2020 - 12:00 HKT
This incident affected: Regions (LayerPanel 2) (Tokyo - JP01).